:root{--bg:#f3f5f8;--surface:#fff;--surface-2:#f8f9fb;--border:#e3e7ed;--border-strong:#cfd6df;--text:#111827;--text-2:#4b5563;--text-3:#8a93a1;--primary:#2a63d4;--primary-hover:#1f51b5;--primary-soft:#e8effc;--nav-bg:#0f1a2b;--nav-bg-2:#16243a;--nav-text:#a9b6c9;--nav-text-active:#fff;--nav-border:#1f2e47;--good:#0f9d58;--good-soft:#e3f5ec;--warn:#d48806;--warn-soft:#fdf3dc;--bad:#d03b3b;--bad-soft:#fbe7e7;--info:#2a63d4;--info-soft:#e8effc;--idle:#8a93a1;--idle-soft:#eef0f3;--chart-bar:#3987e5;--chart-bar-hover:#1c5cab;--chart-grid:#e8eaee;--radius:8px;--radius-sm:6px;--shadow:0 1px 2px #1018280d;--shadow-lg:0 12px 32px #10182829;--sidebar-w:232px;--topbar-h:60px;color:var(--text);background:var(--bg);font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;font-size:14px;line-height:1.45}*,:before,:after{box-sizing:border-box}body{background:var(--bg);min-width:320px;min-height:100vh;margin:0}h1,h2,h3,h4,p{margin:0}a{color:var(--primary);font-weight:500;text-decoration:none}a:hover{color:var(--primary-hover)}button{font-family:inherit;font-size:inherit;cursor:pointer}input,select{font-family:inherit;font-size:inherit;color:inherit}.tabular{font-variant-numeric:tabular-nums}.btn{border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:var(--surface);height:36px;color:var(--text);white-space:nowrap;justify-content:center;align-items:center;gap:8px;padding:0 14px;font-size:13px;font-weight:600;transition:background .15s,border-color .15s,color .15s;display:inline-flex}.btn:hover{background:var(--surface-2)}.btn:focus-visible,.icon-btn:focus-visible,.input:focus-visible{outline:2px solid var(--primary);outline-offset:2px}.btn-primary{background:var(--primary);border-color:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-hover);border-color:var(--primary-hover)}.btn-success{background:var(--good);border-color:var(--good);color:#fff}.btn-success:hover{background:#0b8048}.btn-danger{background:var(--bad);border-color:var(--bad);color:#fff}.btn-danger:hover{background:#b42f2f}.btn-ghost{color:var(--primary);background:0 0;border-color:#0000}.btn-ghost:hover{background:var(--primary-soft)}.btn-block{width:100%;height:42px;font-size:14px}.icon-btn{border-radius:var(--radius-sm);width:36px;height:36px;color:var(--text-2);background:0 0;border:1px solid #0000;justify-content:center;align-items:center;font-size:18px;display:inline-flex;position:relative}.icon-btn:hover{background:var(--surface-2);color:var(--text)}.icon-btn .dot{background:var(--bad);border:2px solid var(--surface);border-radius:50%;width:8px;height:8px;position:absolute;top:7px;right:8px}.field{flex-direction:column;gap:6px;display:flex}.field label{color:var(--text-2);font-size:13px;font-weight:600}.input{border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--surface);width:100%;height:40px;padding:0 12px;transition:border-color .15s,box-shadow .15s}.input:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-soft);outline:none}.input-icon{position:relative}.input-icon svg{color:var(--text-3);pointer-events:none;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.input-icon .input{padding-left:38px}.alert{border-radius:var(--radius-sm);align-items:center;gap:8px;padding:10px 12px;font-size:13px;font-weight:500;display:flex}.alert-error{background:var(--bad-soft);color:#9b2626}.alert-success{background:var(--good-soft);color:#0b7a44}.alert-info{background:var(--info-soft);color:#1f4fae}.alert svg{flex-shrink:0}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);min-width:0}.card-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:14px 16px;display:flex}.card-title{font-size:14px;font-weight:700}.card-subtitle{color:var(--text-3);margin-top:2px;font-size:12px}.card-body{padding:16px}.badge{white-space:nowrap;border-radius:999px;align-items:center;gap:6px;height:22px;padding:0 8px;font-size:12px;font-weight:600;display:inline-flex}.badge:before{content:"";background:currentColor;border-radius:50%;width:6px;height:6px}.badge-good{background:var(--good-soft);color:#0b7a44}.badge-warn{background:var(--warn-soft);color:#8a5a00}.badge-bad{background:var(--bad-soft);color:#a12c2c}.badge-info{background:var(--info-soft);color:#1f4fae}.badge-idle{background:var(--idle-soft);color:#4b5563}.status-dot{border-radius:50%;flex-shrink:0;width:10px;height:10px;display:inline-block}.status-dot.good{background:var(--good)}.status-dot.warn{background:var(--warn)}.status-dot.bad{background:var(--bad)}.status-dot.info{background:var(--info)}.status-dot.idle{background:var(--idle)}.table-wrap{overflow-x:auto}.table{border-collapse:collapse;width:100%;font-size:13px}.table th{background:var(--surface-2);text-align:left;letter-spacing:.04em;text-transform:uppercase;color:var(--text-3);border-bottom:1px solid var(--border);white-space:nowrap;padding:9px 16px;font-size:11px;font-weight:700;position:sticky;top:0}.table td{border-bottom:1px solid var(--border);white-space:nowrap;padding:10px 16px}.table tr:last-child td{border-bottom:none}.table tbody tr:hover{background:var(--surface-2)}.table .num{text-align:right;font-variant-numeric:tabular-nums}.cell-strong{font-weight:600}.cell-muted{color:var(--text-3);font-size:12px}.avatar{background:var(--primary-soft);width:32px;height:32px;color:var(--primary);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:12px;font-weight:700;display:inline-flex;position:relative}.avatar .status-dot{border:2px solid var(--surface);width:10px;height:10px;position:absolute;bottom:-1px;right:-1px}.page-header{flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:18px;display:flex}.page-actions{flex-wrap:wrap;gap:8px;display:flex}.page-title{letter-spacing:-.01em;font-size:20px;font-weight:700}.page-subtitle{color:var(--text-2);margin-top:4px;font-size:13px}.empty-state{text-align:center;color:var(--text-2);flex-direction:column;justify-content:center;align-items:center;gap:10px;padding:64px 24px;display:flex}.empty-state .empty-icon{background:var(--primary-soft);width:52px;height:52px;color:var(--primary);border-radius:12px;justify-content:center;align-items:center;font-size:24px;display:flex}.empty-state h3{color:var(--text);font-size:16px}.empty-state p{max-width:420px;font-size:13px}.btn:disabled{opacity:.5;cursor:not-allowed}.form-grid{grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:14px;display:grid}textarea.input{resize:vertical;height:auto;min-height:80px;line-height:1.5;font:inherit;padding:10px 12px}.form-stack{flex-direction:column;gap:14px;display:flex}.optional{color:var(--text-3);font-weight:400}.modal-backdrop{z-index:60;background:#0f1a2b73;justify-content:center;align-items:flex-start;padding:8vh 16px 16px;display:flex;position:fixed;inset:0;overflow-y:auto}.modal{background:var(--surface);border:1px solid var(--border);width:100%;box-shadow:var(--shadow-lg);border-radius:12px}.modal-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:14px 16px 14px 20px;display:flex}.modal-header h2{margin:0;font-size:16px}.modal-body{padding:18px 20px}.modal-footer{border-top:1px solid var(--border);background:var(--surface-2);border-radius:0 0 12px 12px;justify-content:flex-end;gap:8px;padding:12px 20px;display:flex}.tag-list{flex-wrap:wrap;gap:4px;display:inline-flex}.tag{background:var(--primary-soft);color:var(--primary);white-space:nowrap;border-radius:999px;padding:1px 8px;font-size:11.5px;font-weight:600;display:inline-block}.meeting{height:calc(100vh - var(--topbar-h) - 52px);flex-direction:column;gap:12px;min-height:420px;display:flex}.meeting-bar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.meeting-frame{background:#111827;flex:1;overflow:hidden}.meeting-frame iframe{border:0;display:block}.settings-grid{grid-template-columns:repeat(auto-fit,minmax(320px,1fr));align-items:start;gap:16px;display:grid}.check-row{cursor:pointer;align-items:flex-start;gap:10px;font-size:13px;display:flex}.check-row input{width:16px;height:16px;accent-color:var(--primary);margin-top:1px}.check-row small{color:var(--text-2);margin-top:3px;font-size:12.5px;display:block}.details{grid-template-columns:110px 1fr;gap:10px 12px;margin:0;font-size:13px;display:grid}.details dt{color:var(--text-3);font-weight:600}.details dd{margin:0}.invite-link{align-items:center;gap:8px;margin-top:8px;display:flex}.invite-link code{text-overflow:ellipsis;white-space:nowrap;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);min-width:0;color:var(--text);flex:1;padding:6px 8px;font-size:12px;overflow:hidden}.auth-icon{background:var(--primary-soft);width:44px;height:44px;color:var(--primary);border-radius:12px;justify-content:center;align-items:center;margin-bottom:14px;font-size:20px;display:flex}.auth-icon.good{background:var(--good-soft);color:var(--good)}.link-btn{color:var(--primary);background:0 0;border:none;padding:0;font-weight:500}.segmented{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);flex-wrap:wrap;gap:4px;margin-bottom:14px;padding:4px;display:inline-flex}.segmented-item{border-radius:var(--radius-sm);height:32px;color:var(--text-2);background:0 0;border:none;align-items:center;gap:8px;padding:0 12px;font-size:13px;font-weight:600;display:inline-flex}.segmented-item:hover{background:var(--surface-2);color:var(--text)}.segmented-item.active{background:var(--nav-bg);color:#fff}.segmented-count{background:var(--idle-soft);min-width:22px;color:var(--text-2);border-radius:999px;padding:1px 7px;font-size:11.5px}.segmented-item.active .segmented-count{color:#fff;background:#ffffff2e}.segmented-item.missed:not(.active) .segmented-count{background:var(--warn-soft);color:#8a5a00}.segmented-item.failed:not(.active) .segmented-count{background:var(--bad-soft);color:#a12c2c}.avatar.has-photo{background:var(--surface-2)}.avatar img{object-fit:cover;border-radius:50%;width:100%;height:100%;display:block}.drawer-backdrop{z-index:60;background:#0f1a2b59;justify-content:flex-end;display:flex;position:fixed;inset:0}.drawer{background:var(--bg);width:100%;height:100%;box-shadow:var(--shadow-lg);flex-direction:column;animation:.18s ease-out drawer-in;display:flex}@keyframes drawer-in{0%{opacity:0;transform:translate(24px)}to{opacity:1;transform:none}}@media (prefers-reduced-motion:reduce){.drawer{animation:none}}.drawer-header{height:var(--topbar-h);background:var(--surface);border-bottom:1px solid var(--border);flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;padding:0 12px 0 20px;display:flex}.drawer-header h2{margin:0;font-size:15px}.drawer-actions{align-items:center;gap:6px;display:flex}.drawer-body{flex-direction:column;flex:1;gap:14px;padding:16px;display:flex;overflow-y:auto}.agent-cell{align-items:center;gap:10px;display:flex}.direction{color:var(--text-2);align-items:center;gap:6px;display:inline-flex}.profile-photo-row{border-bottom:1px solid var(--border);align-items:center;gap:16px;margin-bottom:16px;padding-bottom:16px;display:flex}.profile-photo-actions{gap:8px;margin-top:8px;display:flex}.profile-photo-actions label.btn{cursor:pointer}.page-actions{justify-content:flex-end;align-items:center}.page-actions select.input{width:auto;min-width:170px}.app-shell{min-height:100vh;display:flex}.app-main{min-width:0;margin-left:var(--sidebar-w);flex-direction:column;flex:1;display:flex}.app-content{flex:1;min-width:0;padding:20px 24px 32px}.sidebar,.app-main{transition:width .18s,margin-left .18s}.sidebar-toggle{border-radius:var(--radius-sm);color:#6b7a91;background:0 0;border:none;align-items:center;gap:11px;width:100%;height:34px;margin-top:12px;padding:0 10px;font-size:12.5px;font-weight:500;display:flex}.sidebar-toggle:hover{background:var(--nav-bg-2);color:#fff}.sidebar-toggle svg{flex-shrink:0;font-size:17px;transition:transform .18s}.sidebar{width:var(--sidebar-w);background:var(--nav-bg);color:var(--nav-text);z-index:40;flex-direction:column;display:flex;position:fixed;inset:0 auto 0 0}.sidebar-brand{height:var(--topbar-h);border-bottom:1px solid var(--nav-border);flex-shrink:0;align-items:center;gap:10px;padding:0 18px;display:flex}.brand-mark{background:var(--primary);color:#fff;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:16px;display:flex}.brand-name{color:#fff;letter-spacing:-.01em;font-size:15px;font-weight:700}.brand-sub{color:var(--nav-text);font-size:11px}.sidebar-nav{flex:1;padding:12px 10px;overflow-y:auto}.nav-section+.nav-section{margin-top:16px}.nav-section-label{letter-spacing:.08em;text-transform:uppercase;color:#6b7a91;padding:0 10px 6px;font-size:10.5px;font-weight:700}.nav-item{border-radius:var(--radius-sm);height:36px;color:var(--nav-text);align-items:center;gap:11px;margin-bottom:2px;padding:0 10px;font-size:13.5px;font-weight:500;display:flex;position:relative}.nav-item:hover{background:var(--nav-bg-2);color:#fff}.nav-item.active{background:var(--nav-bg-2);color:var(--nav-text-active)}.nav-item.active:before{content:"";background:var(--primary);border-radius:0 3px 3px 0;width:3px;position:absolute;top:8px;bottom:8px;left:-10px}.nav-item svg{flex-shrink:0;font-size:17px}.nav-item .nav-label{flex:1}.nav-count{background:var(--bad);color:#fff;border-radius:9px;justify-content:center;align-items:center;min-width:20px;height:18px;padding:0 6px;font-size:11px;font-weight:700;display:inline-flex}.sidebar-footer{border-top:1px solid var(--nav-border);align-items:center;gap:10px;padding:12px;display:flex}.sidebar-footer .avatar{color:#fff;background:#23385a}.sidebar-footer .avatar .status-dot{border-color:var(--nav-bg)}.sidebar-user{flex:1;min-width:0}.sidebar-user-name{color:#fff;white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;overflow:hidden}.sidebar-user-role{font-size:11.5px}.sidebar-footer .icon-btn{color:var(--nav-text)}.sidebar-footer .icon-btn:hover{background:var(--nav-bg-2);color:#fff}.topbar{z-index:30;height:var(--topbar-h);background:var(--surface);border-bottom:1px solid var(--border);align-items:center;gap:16px;padding:0 24px;display:flex;position:sticky;top:0}.topbar-title{white-space:nowrap;font-size:15px;font-weight:700}.topbar-search{flex:1;max-width:380px}.topbar-search .input{background:var(--surface-2);height:36px}.topbar-right{align-items:center;gap:8px;margin-left:auto;display:flex}.queue-pill{border-radius:var(--radius-sm);background:var(--surface-2);border:1px solid var(--border);height:36px;color:var(--text-2);white-space:nowrap;align-items:center;gap:8px;padding:0 12px;font-size:12.5px;display:inline-flex}.queue-pill strong{color:var(--text);font-variant-numeric:tabular-nums}.topbar-clock{color:var(--text-2);font-variant-numeric:tabular-nums;white-space:nowrap;padding:0 4px;font-size:12.5px}.topbar-divider{background:var(--border);width:1px;height:24px}.status-select{position:relative}.status-trigger{border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:var(--surface);white-space:nowrap;align-items:center;gap:8px;height:36px;padding:0 10px 0 12px;font-size:13px;font-weight:600;display:inline-flex}.status-trigger:hover{background:var(--surface-2)}.status-trigger .timer{color:var(--text-3);font-variant-numeric:tabular-nums;font-weight:500}.menu{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);min-width:200px;box-shadow:var(--shadow-lg);z-index:50;padding:6px;position:absolute;top:calc(100% + 6px);right:0}.menu-item{border-radius:var(--radius-sm);text-align:left;width:100%;height:34px;color:var(--text);background:0 0;border:none;align-items:center;gap:10px;padding:0 10px;font-size:13px;display:flex}.menu-item:hover{background:var(--surface-2)}.menu-item .check{color:var(--primary);margin-left:auto}.menu-item:disabled{color:var(--text-3);cursor:not-allowed}.softphone{top:calc(var(--topbar-h) + 8px);background:var(--surface);border:1px solid var(--border);width:300px;box-shadow:var(--shadow-lg);z-index:45;border-radius:12px;position:fixed;right:16px;overflow:hidden}.softphone-header{background:var(--nav-bg);color:#fff;justify-content:space-between;align-items:center;padding:10px 12px 10px 16px;display:flex}.softphone-header h3{align-items:center;gap:8px;font-size:13px;font-weight:700;display:flex}.softphone-header .icon-btn{color:var(--nav-text);width:30px;height:30px}.softphone-header .icon-btn:hover{background:var(--nav-bg-2);color:#fff}.softphone-body{padding:16px}.dial-display{border:1px solid var(--border-strong);border-radius:var(--radius-sm);text-align:center;letter-spacing:.04em;font-variant-numeric:tabular-nums;width:100%;height:46px;padding:0 12px;font-size:20px;font-weight:600}.dial-display:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-soft);outline:none}.keypad{grid-template-columns:repeat(3,1fr);gap:8px;margin:14px 0;display:grid}.key{border-radius:var(--radius);border:1px solid var(--border);background:var(--surface-2);height:48px;color:var(--text);flex-direction:column;justify-content:center;align-items:center;font-size:18px;font-weight:600;line-height:1.1;display:flex}.key small{letter-spacing:.1em;color:var(--text-3);font-size:9px;font-weight:600}.key:hover{background:var(--primary-soft);border-color:#c9d8f6}.softphone-actions{gap:8px;display:flex}.softphone-actions .btn{flex:1;height:42px}.call-info{text-align:center;padding:8px 0 16px}.call-info .avatar{width:56px;height:56px;margin-bottom:10px;font-size:18px}.call-number{font-variant-numeric:tabular-nums;font-size:17px;font-weight:700}.call-state{color:var(--text-2);margin-top:4px;font-size:12.5px}.call-rec{background:var(--bad-soft);color:var(--bad);letter-spacing:.06em;vertical-align:1px;border-radius:999px;align-items:center;gap:5px;margin-left:8px;padding:1px 7px;font-size:10.5px;font-weight:700;display:inline-flex}.call-rec:before{content:"";background:var(--bad);border-radius:50%;width:6px;height:6px;animation:1.6s ease-in-out infinite rec-pulse}@keyframes rec-pulse{50%{opacity:.3}}.call-timer{font-variant-numeric:tabular-nums;margin-top:6px;font-size:26px;font-weight:700}.call-controls{grid-template-columns:repeat(4,1fr);gap:8px;margin-bottom:14px;display:grid}.call-control{border-radius:var(--radius);border:1px solid var(--border);background:var(--surface-2);color:var(--text-2);flex-direction:column;align-items:center;gap:4px;padding:10px 0;font-size:11.5px;font-weight:600;display:flex}.call-control svg{color:var(--text);font-size:18px}.call-control:hover{background:var(--primary-soft)}.call-control.on{background:var(--primary);border-color:var(--primary);color:#fff}.call-control.rec-control.on{background:var(--bad);border-color:var(--bad)}.call-control.rec-control:not(.on) svg{color:var(--bad)}.call-control.on svg{color:#fff}.softphone-note{color:var(--text-3);text-align:center;margin-top:10px;font-size:11.5px}@media (max-width:1100px){.topbar-clock,.queue-pill .queue-pill-label{display:none}}@media (max-width:900px){:root{--sidebar-w:64px}.sidebar-toggle{display:none!important}.topbar-search{display:none}.app-content{padding:16px}}.rail-tip{left:calc(var(--sidebar-w) + 8px);border-radius:var(--radius-sm);color:#fff;white-space:nowrap;box-shadow:var(--shadow-lg);pointer-events:none;z-index:60;background:#0b1220;padding:5px 9px;font-size:12px;font-weight:600;position:fixed;transform:translateY(-50%)}.app-shell.collapsed{--sidebar-w:64px}.app-shell.collapsed .sidebar-brand{justify-content:center;padding:0}.app-shell.collapsed .brand-text,.app-shell.collapsed .nav-item .nav-label,.app-shell.collapsed .sidebar-user,.app-shell.collapsed .sidebar-toggle-label{display:none}.app-shell.collapsed .nav-section-label{background:var(--nav-border);height:1px;margin:0 12px 10px;padding:0;font-size:0;overflow:hidden}.app-shell.collapsed .nav-item{justify-content:center;padding:0}.app-shell.collapsed .nav-count{min-width:16px;height:16px;padding:0 4px;font-size:10px;position:absolute;top:2px;right:4px}.app-shell.collapsed .sidebar-footer{flex-direction:column;gap:6px;padding:10px 0}.app-shell.collapsed .sidebar-toggle{justify-content:center;padding:0}.app-shell.collapsed .sidebar-toggle svg{transform:rotate(180deg)}@media (max-width:900px){.sidebar-brand{justify-content:center;padding:0}.brand-text,.nav-item .nav-label,.sidebar-user,.sidebar-toggle-label{display:none}.nav-section-label{background:var(--nav-border);height:1px;margin:0 12px 10px;padding:0;font-size:0;overflow:hidden}.nav-item{justify-content:center;padding:0}.nav-count{min-width:16px;height:16px;padding:0 4px;font-size:10px;position:absolute;top:2px;right:4px}.sidebar-footer{flex-direction:column;gap:6px;padding:10px 0}.sidebar-toggle{justify-content:center;padding:0}.sidebar-toggle svg{transform:rotate(180deg)}}@media (max-width:640px){.topbar{gap:8px;padding:0 12px}.topbar-title,.queue-pill,.topbar-divider{display:none}.softphone{width:auto;left:12px;right:12px}.status-trigger .timer,.dialer-label{display:none}}.caller-card{top:calc(var(--topbar-h) + 8px);width:320px;max-height:calc(100vh - var(--topbar-h) - 24px);background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow-lg);z-index:44;border-radius:12px;flex-direction:column;display:flex;position:fixed;right:16px;overflow:hidden}.caller-card.beside-phone{right:328px}.caller-card-header{border-bottom:1px solid var(--border);background:var(--surface-2);justify-content:space-between;align-items:center;padding:8px 10px 8px 16px;display:flex}.caller-card-label{text-transform:uppercase;letter-spacing:.04em;color:var(--text-2);align-items:center;gap:6px;font-size:12px;font-weight:700;display:inline-flex}.caller-live,.caller-ended{letter-spacing:.04em;border-radius:999px;margin-left:4px;padding:1px 7px;font-size:10.5px}.caller-live{background:var(--good-soft);color:#0b7a44}.caller-ended{background:var(--idle-soft);color:var(--text-2)}.caller-card-body{flex-direction:column;gap:12px;padding:14px 16px 16px;font-size:13px;display:flex;overflow-y:auto}.caller-identity{align-items:center;gap:12px;display:flex}.caller-identity .avatar.avatar-lg{width:44px;height:44px;font-size:15px}.caller-unknown{background:var(--idle-soft);color:var(--text-2)}.caller-name{color:var(--text);font-size:16px;font-weight:700}.caller-link{text-overflow:ellipsis;white-space:nowrap;text-decoration:none;display:block;overflow:hidden}.caller-link:hover{color:var(--primary);text-decoration:underline}.caller-stats{color:var(--text-2);flex-wrap:wrap;gap:4px 14px;display:flex}.caller-about,.caller-note{border-radius:var(--radius-sm);background:var(--surface-2);white-space:pre-wrap;overflow-wrap:anywhere;margin:0;padding:8px 10px;line-height:1.5}.caller-note{max-height:120px;overflow-y:auto}.caller-note-meta{margin-top:4px;font-size:12px}.caller-section{border-top:1px solid var(--border);flex-direction:column;gap:6px;padding-top:12px;display:flex}.caller-section-title{text-transform:uppercase;letter-spacing:.04em;color:var(--text-2);align-items:center;gap:6px;font-size:11.5px;font-weight:700;display:inline-flex}.caller-calls{flex-direction:column;gap:6px;margin:0;padding:0;list-style:none;display:flex}.caller-calls li{align-items:center;gap:8px;font-size:12.5px;display:flex}.caller-agent{text-overflow:ellipsis;white-space:nowrap;margin-left:auto;overflow:hidden}.caller-section textarea{min-height:70px}.caller-actions{justify-content:space-between;gap:8px;display:flex}.caller-hint{align-items:center;gap:6px;margin:0;display:inline-flex}@media (max-width:1100px){.caller-card.beside-phone{max-height:45vh;top:auto;bottom:16px;right:16px}}@media (max-width:640px){.caller-card,.caller-card.beside-phone{width:auto;max-height:45vh;inset:auto 12px 12px}}.toast{z-index:60;max-width:calc(100vw - 32px);box-shadow:var(--shadow-lg);padding-right:4px;position:fixed;bottom:20px;left:50%;transform:translate(-50%)}.toast .icon-btn{width:28px;height:28px;color:inherit}.phone-status{color:var(--nav-text);align-items:center;gap:5px;margin-left:6px;font-size:11px;font-weight:600;display:inline-flex}.phone-status .status-dot{width:7px;height:7px}.phone-status.registered .status-dot{background:var(--good)}.phone-status.connecting .status-dot{background:var(--warn)}.phone-status.offline .status-dot{background:var(--bad)}.phone-status.disabled .status-dot{background:var(--idle)}.topbar .btn .status-dot{width:8px;height:8px}.call-name{color:var(--text-2);font-size:14px;font-weight:600}.call-info .avatar.ringing{background:var(--good-soft);color:var(--good);animation:1.2s ease-in-out infinite ring-pulse}@keyframes ring-pulse{0%,to{box-shadow:0 0 #0f9d5859}50%{box-shadow:0 0 0 10px #0f9d5800}}@media (prefers-reduced-motion:reduce){.call-info .avatar.ringing{animation:none}}.call-control:disabled{opacity:.5;cursor:not-allowed}.dtmf-display{text-align:center;letter-spacing:.1em;min-height:26px;font-size:18px;font-weight:600}.transfer-btn{width:100%;margin-bottom:8px}.transfer-row{gap:8px;margin-bottom:8px;display:flex}.transfer-row .input{height:36px}.softphone-disabled{text-align:center;color:var(--text-2);flex-direction:column;align-items:center;gap:8px;padding:20px 8px;font-size:13px;display:flex}.softphone-disabled svg{color:var(--text-3);font-size:22px}.notif{position:relative}.notif-count{background:var(--bad);border:2px solid var(--surface);color:#fff;text-align:center;border-radius:9px;min-width:17px;height:17px;padding:0 4px;font-size:10px;font-weight:700;line-height:13px;position:absolute;top:3px;right:2px}.notif-menu{width:360px;max-width:calc(100vw - 24px);padding:0;overflow:hidden}.notif-head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:12px 14px;font-size:14px;display:flex}.notif-head .link-btn{align-items:center;gap:4px;font-size:12px;display:inline-flex}.notif-list{max-height:420px;margin:0;padding:4px;list-style:none;overflow-y:auto}.notif-item{border-radius:var(--radius-sm);text-align:left;width:100%;color:var(--text);background:0 0;border:none;align-items:flex-start;gap:10px;padding:10px;display:flex}.notif-item:hover{background:var(--surface-2)}.notif-item.unread{background:var(--primary-soft,#2563eb0f)}.notif-item.unread:hover{background:var(--surface-2)}.notif-icon{background:var(--surface-2);width:32px;height:32px;color:var(--primary);border-radius:50%;flex:none;place-items:center;font-size:15px;display:grid}.notif-item.meeting_cancel .notif-icon{color:var(--bad)}.notif-text{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.notif-title{font-size:13px;font-weight:600}.notif-item:not(.unread) .notif-title{font-weight:500}.notif-body{color:var(--text-2);font-size:12px}.notif-time{color:var(--text-3);font-size:11px}.notif-dot{background:var(--primary);border-radius:50%;flex:none;width:8px;height:8px;margin-top:6px}.notif-empty{color:var(--text-3);flex-direction:column;align-items:center;gap:6px;padding:32px 16px;font-size:13px;display:flex}.notif-empty svg{font-size:22px}.notif-empty p{margin:0}.call-info .avatar.monitor{background:var(--nav-bg);color:#fff}.monitor-modes{grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:12px;display:grid}.kpi-grid{grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:16px;display:grid}.kpi{padding:14px 16px}.kpi-label{color:var(--text-2);align-items:center;gap:6px;font-size:12px;font-weight:600;display:flex}.kpi-label svg{color:var(--text-3)}.kpi-value{letter-spacing:-.02em;font-variant-numeric:tabular-nums;margin-top:8px;font-size:26px;font-weight:700}.kpi-value small{color:var(--text-3);margin-left:2px;font-size:14px;font-weight:600}.kpi-foot{color:var(--text-3);align-items:center;gap:6px;margin-top:6px;font-size:12px;display:flex}.delta{align-items:center;gap:2px;font-weight:700;display:inline-flex}.delta.good{color:#0b7a44}.delta.bad{color:#a12c2c}.meter{background:var(--idle-soft);border-radius:3px;height:6px;position:relative;overflow:hidden}.meter>span{border-radius:3px;height:100%;display:block}.meter>span.good{background:var(--good)}.meter>span.warn{background:var(--warn)}.meter>span.bad{background:var(--bad)}.meter>span.info{background:var(--info)}.meter>span.idle{background:var(--idle)}.meter .target{background:var(--text);width:2px;position:absolute;top:-2px;bottom:-2px}.kpi .meter{margin-top:10px}.dash-row{gap:16px;margin-bottom:16px;display:grid}.dash-row.two-one{grid-template-columns:minmax(0,2fr) minmax(0,1fr)}.dash-row.one-one{grid-template-columns:minmax(0,3fr) minmax(0,2fr)}.chart{padding:12px 16px 8px;position:relative}.chart svg{width:100%;height:220px;display:block;overflow:visible}.chart .grid-line{stroke:var(--chart-grid);stroke-width:1px}.chart .axis-label{fill:var(--text-3);font-variant-numeric:tabular-nums;font-size:11px}.chart .bar{fill:var(--chart-bar)}.chart .bar.forecast{fill:none;stroke:var(--chart-bar);stroke-width:1.5px;stroke-dasharray:3 3}.chart .bar-hit:hover+.bar,.chart .bar.active{fill:var(--chart-bar-hover)}.chart .bar.forecast.active{fill:var(--primary-soft)}.chart-tooltip{pointer-events:none;background:var(--nav-bg);color:#fff;border-radius:var(--radius-sm);white-space:nowrap;box-shadow:var(--shadow-lg);padding:6px 10px;font-size:12px;position:absolute;transform:translate(-50%,-100%)}.chart-tooltip strong{font-variant-numeric:tabular-nums}.chart-legend{color:var(--text-2);gap:16px;font-size:12px;display:flex}.chart-legend span{align-items:center;gap:6px;display:inline-flex}.swatch{background:var(--chart-bar);border-radius:2px;width:10px;height:10px}.swatch.forecast{border:1.5px dashed var(--chart-bar);background:0 0}.state-list{flex-direction:column;gap:14px;display:flex}.state-row-top{align-items:center;gap:8px;margin-bottom:6px;font-size:13px;display:flex}.state-row-top strong{font-variant-numeric:tabular-nums;margin-left:auto}.state-row-top .pct{text-align:right;width:38px;color:var(--text-3);font-variant-numeric:tabular-nums;font-size:12px}.state-total{align-items:baseline;gap:6px;margin-bottom:16px;display:flex}.state-total strong{font-variant-numeric:tabular-nums;font-size:26px;font-weight:700}.state-total span{color:var(--text-3);font-size:12px}.sl-cell{align-items:center;gap:10px;min-width:140px;display:flex}.sl-cell .meter{flex:1}.sl-cell span{text-align:right;font-variant-numeric:tabular-nums;width:36px;font-weight:600}.card-scroll{max-height:360px;overflow-y:auto}@media (max-width:1400px){.kpi-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width:1100px){.dash-row.two-one,.dash-row.one-one{grid-template-columns:minmax(0,1fr)}}@media (max-width:640px){.kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}.auth{background:var(--surface);grid-template-columns:minmax(0,1fr) minmax(0,1fr);min-height:100vh;display:grid}.auth-brand{background:radial-gradient(1200px 600px at 0% 0%,#1b3156 0%,var(--nav-bg)60%);color:#c9d3e2;flex-direction:column;padding:48px 56px;display:flex}.auth-brand .sidebar-brand-inline{align-items:center;gap:10px;display:flex}.auth-brand .brand-name{color:#fff;font-size:17px;font-weight:700}.auth-brand .brand-mark{background:var(--primary);color:#fff;border-radius:9px;justify-content:center;align-items:center;width:36px;height:36px;font-size:18px;display:flex}.auth-hero{max-width:460px;margin:auto 0}.auth-hero h1{color:#fff;letter-spacing:-.02em;margin-bottom:14px;font-size:32px;line-height:1.2}.auth-hero p{font-size:15px;line-height:1.6}.auth-features{flex-direction:column;gap:14px;margin:28px 0 0;padding:0;list-style:none;display:flex}.auth-features li{align-items:flex-start;gap:12px;font-size:14px;display:flex}.auth-features svg{color:#6da7ec;flex-shrink:0;margin-top:2px;font-size:18px}.auth-features strong{color:#fff;font-weight:600;display:block}.auth-brand-foot{color:#6b7a91;font-size:12px}.auth-panel{justify-content:center;align-items:center;padding:48px 24px;display:flex}.auth-form{flex-direction:column;gap:16px;width:100%;max-width:380px;display:flex}.auth-form-head h2{letter-spacing:-.01em;font-size:24px;font-weight:700}.auth-form-head p{color:var(--text-2);margin-top:6px}.auth-row{grid-template-columns:1fr 1fr;gap:12px;display:grid}.auth-meta{color:var(--text-2);justify-content:space-between;align-items:center;font-size:13px;display:flex}.auth-meta label{align-items:center;gap:8px;display:inline-flex}.auth-switch{text-align:center;color:var(--text-2);padding-top:4px;font-size:13px}@media (max-width:900px){.auth{grid-template-columns:1fr}.auth-brand{padding:24px}.auth-hero,.auth-brand-foot{display:none}}@media (max-width:480px){.auth-row{grid-template-columns:1fr}}.meeting-stats{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:16px;display:grid}.meeting-stat{align-items:center;gap:14px;padding:14px 16px;display:flex}.meeting-stat span:last-child{flex-direction:column;display:flex}.meeting-stat strong{font-size:24px;line-height:1.1}.meeting-stat small{color:var(--text-2);font-size:12px}.meeting-stat-icon{background:var(--primary-soft);width:40px;height:40px;color:var(--primary);border-radius:10px;justify-content:center;align-items:center;font-size:18px;display:inline-flex}.meeting-stat-icon.live{background:var(--good-soft);color:#0b7a44}@media (max-width:640px){.meeting-stats{grid-template-columns:1fr}}.meeting-group{margin-bottom:16px}.meeting-group-title{letter-spacing:.05em;text-transform:uppercase;color:var(--text-3);margin:0 0 8px 2px;font-size:12px;font-weight:700}.meeting-list{overflow:hidden}.meeting-row{border-bottom:1px solid var(--border);align-items:center;gap:16px;padding:14px 16px;display:flex}.meeting-row:last-child{border-bottom:none}.meeting-row:hover{background:var(--surface-2)}.date-block{background:var(--primary-soft);width:54px;height:58px;color:var(--primary);border-radius:10px;flex-direction:column;flex-shrink:0;justify-content:center;align-items:center;line-height:1.1;display:flex}.date-block.instant{background:var(--good-soft);color:#0b7a44;font-size:20px}.date-day,.date-month{text-transform:uppercase;letter-spacing:.05em;font-size:10.5px;font-weight:700}.date-num{font-size:20px;font-weight:800}.meeting-main{flex:1;min-width:0}.meeting-title{flex-wrap:wrap;align-items:center;gap:8px;font-size:14.5px;font-weight:700;display:flex}.meeting-meta{color:var(--text-2);flex-wrap:wrap;align-items:center;gap:6px;margin-top:4px;font-size:12.5px;display:flex}.meeting-actions{align-items:center;gap:6px;display:flex}.meeting-actions .btn{height:34px}.meeting-actions .icon-btn.danger:hover,.room-actions .icon-btn.danger:hover{background:var(--bad-soft);color:var(--bad)}.pulse{background:var(--good);border-radius:50%;width:7px;height:7px;margin-right:2px;animation:1.4s ease-in-out infinite meeting-pulse;display:inline-block}@keyframes meeting-pulse{50%{opacity:.3}}.avatar-stack{margin-left:6px;display:inline-flex}.avatar-stack .avatar{border:2px solid var(--surface);width:24px;height:24px;margin-left:-6px;font-size:9.5px}.avatar-stack .avatar:first-child{margin-left:0}.avatar-stack .avatar.external{background:var(--idle-soft);color:var(--text-2)}.avatar-stack .avatar.more{background:var(--surface-2);color:var(--text-2)}@media (max-width:720px){.meeting-row{flex-wrap:wrap}.meeting-actions{justify-content:flex-end;width:100%}}.room-grid{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:12px;display:grid}.room-card{flex-direction:column;justify-content:space-between;gap:16px;padding:16px;display:flex}.room-head{align-items:center;gap:12px;display:flex}.room-icon{background:var(--nav-bg);color:#fff;border-radius:10px;justify-content:center;align-items:center;width:42px;height:42px;font-size:18px;display:inline-flex}.room-title{font-size:15px;font-weight:700}.room-live{color:#0b7a44;font-weight:600}.room-actions{align-items:center;gap:8px;display:flex}.room-actions .btn-primary{margin-left:auto}.room-new{min-height:130px;color:var(--text-2);text-align:center;cursor:pointer;font:inherit;background:0 0;border-style:dashed;justify-content:center;align-items:center;gap:6px}.room-new svg{color:var(--primary);font-size:20px}.room-new strong{color:var(--text)}.room-new span{font-size:12.5px}.room-new:hover{border-color:var(--primary)}.schedule-when{grid-template-columns:1.4fr 1fr 1fr;gap:12px;display:grid}@media (max-width:520px){.schedule-when{grid-template-columns:1fr}}.invite-suggest{border:1px solid var(--border);border-radius:var(--radius-sm);flex-direction:column;display:flex;overflow:hidden}.invite-option{background:var(--surface);text-align:left;cursor:pointer;border:none;align-items:center;gap:10px;padding:8px 10px;display:flex}.invite-option:hover{background:var(--primary-soft)}.invite-option span:last-child{flex-direction:column;font-size:13px;display:flex}.invite-option small{color:var(--text-2)}.invite-chips{flex-wrap:wrap;gap:6px;display:flex}.invite-chip{border:1px solid var(--border);background:var(--surface-2);border-radius:999px;align-items:center;gap:6px;height:30px;padding:0 4px;font-size:12.5px;font-weight:600;display:inline-flex}.invite-chip.email{padding-left:10px}.invite-chip .avatar{width:22px;height:22px;font-size:9px}.invite-chip.cohost{border-color:var(--primary);background:var(--primary-soft)}.chip-role{border:1px solid var(--border);background:var(--surface);height:22px;color:var(--text-2);cursor:pointer;border-radius:999px;padding:0 8px;font-size:11px;font-weight:600}.invite-chip.cohost .chip-role{border-color:var(--primary);color:var(--primary)}.chip-x{width:22px;height:22px;color:var(--text-3);cursor:pointer;background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;display:inline-flex}.chip-x:hover{background:var(--bad-soft);color:var(--bad)}.invite-email-row{gap:8px;display:flex}.schedule-note{margin:0;font-size:12.5px}.meeting{height:calc(100dvh - var(--topbar-h) - 52px)}.meeting-bar{padding:10px 14px}.meeting-bar-title{align-items:center;gap:14px;min-width:0;display:flex}.meeting-bar-title .card-subtitle{flex-wrap:wrap;align-items:center;gap:5px;display:flex}.meeting-live{background:var(--bad-soft);color:#a12c2c;font-variant-numeric:tabular-nums;border-radius:999px;align-items:center;gap:6px;height:28px;padding:0 10px;font-size:12.5px;font-weight:700;display:inline-flex}.meeting-live .dot{background:var(--bad);border-radius:50%;width:8px;height:8px;animation:1.4s ease-in-out infinite meeting-pulse}.meeting-bar-actions{gap:8px;display:flex}.meeting-frame-wrap{background:#0f1a2b;flex:1;display:flex;overflow:hidden}.meeting-frame-wrap .meeting-frame{width:100%}.waiting-room{background:var(--warn-soft);border-color:#f1d38a;padding:12px 14px}.waiting-title{color:#6b4800;align-items:center;gap:6px;margin-bottom:8px;font-weight:700;display:flex}.waiting-list{flex-direction:column;gap:6px;display:flex}.waiting-guest{border-radius:var(--radius-sm);background:var(--surface);align-items:center;gap:10px;padding:6px 8px;display:flex}.waiting-name{flex-direction:column;flex:1;font-size:13px;display:flex}.waiting-name small{color:var(--text-2)}.waiting-guest .btn{height:32px}.waiting-room .link-btn{margin-top:6px}.share-row{border:1px solid var(--border);border-radius:var(--radius);grid-template-columns:1fr auto;align-items:center;gap:8px;padding:12px;display:grid}.share-row>div{flex-direction:column;grid-column:1/-1;font-size:13px;display:flex}.share-row small{color:var(--text-2)}.share-row code{text-overflow:ellipsis;white-space:nowrap;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-2);min-width:0;padding:7px 9px;font-size:12px;overflow:hidden}.invite-chip .chip-ext{color:var(--text-3);font-weight:500}.invite-colleagues{border-bottom:1px solid var(--border);padding-bottom:14px}.invite-colleagues>.btn{align-self:flex-start}.history-filters{flex-wrap:wrap;gap:10px;margin-bottom:14px;padding:12px;display:flex}.history-filters .input{width:auto;min-width:150px;height:36px}.history-search{flex:1;min-width:220px}.history-search .input{width:100%}.call-cell{align-items:center;gap:10px;display:flex}.call-icon{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:14px;display:inline-flex}.call-icon.good{background:var(--good-soft);color:#0b7a44}.call-icon.warn{background:var(--warn-soft);color:#8a5a00}.call-icon.bad{background:var(--bad-soft);color:#a12c2c}.call-icon.info{background:var(--info-soft);color:#1f4fae}.call-icon.idle{background:var(--idle-soft);color:var(--text-2)}.history-table .icon-btn:disabled{opacity:.35;cursor:not-allowed}.row-actions{white-space:nowrap}.row-actions .icon-btn+.icon-btn{margin-left:4px}.history-table .icon-btn.active{background:var(--primary-soft);color:var(--primary)}.history-table tr.is-open td{border-bottom-color:#0000}.recording-row td{background:var(--surface-2);padding-top:4px}.recording-player{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.recording-label{text-transform:uppercase;letter-spacing:.04em;color:var(--text-2);font-size:12px;font-weight:600}.recording-player audio{flex:1;min-width:240px;max-width:560px;height:36px}.recording-error{color:#a12c2c;align-items:center;gap:6px;display:inline-flex}.history-pager{border-top:1px solid var(--border);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:12px 16px;display:flex}.customer-link{color:var(--text);text-decoration:none;display:block}.customer-link:hover{color:var(--primary);text-decoration:underline}.vm-toolbar{flex-wrap:wrap;align-items:flex-start;gap:10px;display:flex}.segmented-item:not(.active) .vm-count{background:var(--info-soft);color:var(--primary)}.history-table tr.vm-new .cell-strong{font-weight:700}.history-table tr.vm-new td:first-child{box-shadow:inset 3px 0 0 var(--primary)}.history-table .icon-btn.danger:hover{background:var(--bad-soft);color:var(--bad)}.row-link{cursor:pointer}.row-link:hover td{background:var(--surface-2)}.customers-table a.cell-strong{color:var(--text);text-decoration:none}.customers-table a.cell-strong:hover{color:var(--primary);text-decoration:underline}.file-drop{border:1.5px dashed var(--border-strong);border-radius:var(--radius);background:var(--surface-2);color:var(--text-2);cursor:pointer;justify-content:center;align-items:center;gap:10px;padding:22px;font-weight:600;display:flex}.file-drop:hover{border-color:var(--primary);color:var(--primary)}.file-drop input{opacity:0;width:1px;height:1px;position:absolute}.import-skipped{border:1px solid var(--border);border-radius:var(--radius-sm);max-height:200px;padding:10px 12px;font-size:12.5px;line-height:1.7;overflow-y:auto}.back-link{color:var(--text-2);align-items:center;gap:6px;margin-bottom:10px;font-size:13px;font-weight:600;text-decoration:none;display:inline-flex}.back-link:hover{color:var(--primary)}.profile-title{align-items:center;gap:14px;display:flex}.avatar.avatar-lg{width:48px;height:48px;font-size:16px}.profile-grid{grid-template-columns:minmax(280px,340px) 1fr;align-items:start;gap:16px;display:grid}.profile-side{flex-direction:column;gap:16px;display:flex}@media (max-width:960px){.profile-grid{grid-template-columns:1fr}}.detail-phone{align-items:center;gap:6px;display:flex}.detail-phone .icon-btn{width:26px;height:26px}.details dd a{color:var(--primary);word-break:break-all;align-items:center;gap:5px;text-decoration:none;display:inline-flex}.customer-about{border-radius:var(--radius-sm);background:var(--surface-2);white-space:pre-wrap;margin:14px 0 0;padding:10px 12px;font-size:13px;line-height:1.55}.stat-grid{grid-template-columns:repeat(2,1fr);gap:14px;display:grid}.stat-grid>div{flex-direction:column;gap:2px;display:flex}.stat-value{font-size:20px;font-weight:700}.stat-label{color:var(--text-2);font-size:12px}.stat-wide{grid-column:1/-1;font-size:13px}.timeline-header{flex-wrap:wrap;gap:10px}.timeline-header .segmented{margin:0}.note-form{flex-direction:column;align-items:flex-end;gap:8px;margin-bottom:18px;display:flex}.note-form textarea{min-height:64px}.timeline{margin:0;padding:0;list-style:none}.timeline-item{gap:12px;padding-bottom:18px;display:flex;position:relative}.timeline-item:not(:last-child):before{content:"";background:var(--border);width:2px;position:absolute;top:32px;bottom:4px;left:14px}.timeline-icon{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:14px;display:inline-flex}.timeline-icon.note{background:var(--primary-soft);color:var(--primary)}.timeline-content{flex:1;min-width:0;padding-top:5px}.timeline-meta{flex-wrap:wrap;align-items:center;gap:0 4px;font-size:13px;display:flex}.timeline-delete{width:24px;height:24px;margin-left:auto}.timeline-detail{align-items:center;gap:10px;margin-top:6px;font-size:13px;display:flex}.timeline-detail .link-btn{align-items:center;gap:4px;display:inline-flex}.note-body{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-2);white-space:pre-wrap;overflow-wrap:anywhere;margin:6px 0 0;padding:10px 12px;font-size:13px;line-height:1.55}.timeline-empty{margin:0 0 8px}.settings-top{grid-template-columns:minmax(0,1fr) minmax(0,1fr);align-items:start;gap:16px;margin-bottom:16px;display:grid}@media (max-width:1100px){.settings-top{grid-template-columns:1fr}}.tz-card{flex-wrap:wrap;align-items:flex-start;gap:14px;padding:16px 18px;display:flex}.recording-law{margin:0;font-size:12.5px}.tz-icon{background:var(--primary-soft);width:40px;height:40px;color:var(--primary);border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;font-size:18px;display:inline-flex}.tz-main{flex:1;min-width:240px}.tz-form{gap:8px;width:100%;display:flex}.tz-form .input{flex:1}.tz-current{font-size:14px}.hours-grid{grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);align-items:start;gap:16px;display:grid}.hours-side{flex-direction:column;gap:16px;display:flex}@media (max-width:1100px){.hours-grid{grid-template-columns:1fr}}.hours-grid .card-header{gap:12px}.choice-list{flex-direction:column;gap:10px;display:flex}.week{border:1px solid var(--border);border-radius:var(--radius);flex-direction:column;padding:4px 14px 10px;display:flex}.week-row{border-bottom:1px solid var(--border);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;min-height:46px;display:flex}.week-row:last-of-type{border-bottom:none}.week-day{cursor:pointer;align-items:center;gap:10px;min-width:130px;font-size:13px;font-weight:600;display:inline-flex}.week-day input{width:16px;height:16px;accent-color:var(--primary)}.week-row.closed .week-day{color:var(--text-2)}.week-times{align-items:center;gap:8px;display:flex}.week-times .input{width:120px;height:34px}.week .link-btn{align-self:flex-start;margin-top:8px}.greetings{flex-direction:column;gap:0;padding-top:4px;padding-bottom:4px;display:flex}.greeting{border-bottom:1px solid var(--border);flex-direction:column;gap:10px;padding:14px 0;display:flex}.greeting:last-child{border-bottom:none}.greeting-title{align-items:center;gap:8px;font-size:14px;font-weight:600;display:flex}.greeting-help{color:var(--text-2);margin:4px 0 0;font-size:12.5px;line-height:1.5}.greeting-file{margin:4px 0 0;font-size:12px}.greeting-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.greeting-actions .btn{height:34px}.greetings .icon-btn.danger:hover,.holiday-list .icon-btn.danger:hover{background:var(--bad-soft);color:var(--bad)}.holiday-list{margin:0;padding:0;list-style:none}.holiday-list li{border-bottom:1px solid var(--border);align-items:center;gap:10px;min-height:40px;font-size:13px;display:flex}.holiday-list li:last-child{border-bottom:none}.holiday-list svg{color:var(--text-3);flex-shrink:0}.holiday-date{min-width:96px;color:var(--text-2)}.holiday-name{flex:1;font-weight:600}.holiday-form{grid-template-columns:160px 1fr auto;gap:8px;display:grid}@media (max-width:520px){.holiday-form{grid-template-columns:1fr}}.holiday-note{margin:0;font-size:12px}.chat{height:calc(100dvh - var(--topbar-h) - 52px);background:var(--surface);border:1px solid var(--border);border-radius:12px;grid-template-columns:300px minmax(0,1fr);min-height:460px;display:grid;overflow:hidden}.chat-list{border-right:1px solid var(--border);background:var(--surface-2);flex-direction:column;min-height:0;display:flex}.chat-list-head{border-bottom:1px solid var(--border);gap:6px;padding:12px;display:flex}.chat-list-head .input-icon{flex:1}.chat-list-head .input{background:var(--surface);height:34px}.chat-list-scroll{flex:1;padding:6px 8px 12px;overflow-y:auto}.chat-section{letter-spacing:.05em;text-transform:uppercase;color:var(--text-3);justify-content:space-between;align-items:center;padding:12px 8px 6px;font-size:11.5px;font-weight:700;display:flex}.chat-section .link-btn{text-transform:none;letter-spacing:0;font-size:12px}.chat-item{border-radius:var(--radius-sm);text-align:left;width:100%;color:var(--text);cursor:pointer;background:0 0;border:none;align-items:center;gap:10px;padding:8px;display:flex}.chat-item:hover{background:var(--idle-soft)}.chat-item.active{background:var(--primary-soft)}.chat-item-icon{background:var(--surface);border:1px solid var(--border);width:32px;height:32px;color:var(--text-2);border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.chat-avatar .status-dot,.person .avatar .status-dot{border:2px solid var(--surface-2);width:10px;height:10px;position:absolute;bottom:-1px;right:-1px}.chat-item-text{flex-direction:column;flex:1;min-width:0;display:flex}.chat-item-name{text-overflow:ellipsis;white-space:nowrap;font-size:13.5px;font-weight:600;overflow:hidden}.chat-item-preview{color:var(--text-2);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.chat-item.unread .chat-item-name,.chat-item.unread .chat-item-preview{color:var(--text);font-weight:700}.chat-unread{margin-left:auto}.chat-empty-hint{color:var(--text-3);margin:4px 8px;font-size:12.5px}.chat-view{flex-direction:column;min-width:0;min-height:0;display:flex;position:relative}.chat-placeholder{margin:auto}.chat-head{border-bottom:1px solid var(--border);align-items:center;gap:12px;padding:12px 16px;display:flex}.chat-back{display:none}.chat-head-title{flex:1;min-width:0}.chat-head-title h2{align-items:center;gap:6px;margin:0;font-size:16px;display:flex}.chat-head-title .cell-muted{font-size:12.5px}.chat-presence{align-items:center;gap:6px;display:inline-flex}.chat-presence .status-dot{width:8px;height:8px}.chat-head-actions{gap:8px;display:flex}.chat-head-actions .btn{height:34px}.chat-error{margin:8px 16px 0}.chat-scroll{flex:1;padding:8px 0 12px;overflow-y:auto}.chat-older{justify-content:center;padding:8px;display:flex}.chat-start{color:var(--text-2);margin:12px 20px 8px;font-size:13px}.chat-divider{color:var(--text-3);align-items:center;gap:10px;margin:14px 20px 6px;font-size:11.5px;font-weight:700;display:flex}.chat-divider:before,.chat-divider:after{content:"";background:var(--border);flex:1;height:1px}.chat-divider.new{color:var(--bad)}.chat-divider.new:before,.chat-divider.new:after{background:var(--bad-soft)}.chat-message{gap:10px;padding:6px 20px 2px;display:flex}.chat-message.grouped{padding-top:1px}.chat-message:hover{background:var(--surface-2)}.chat-gutter{flex-shrink:0;justify-content:center;width:32px;display:flex}.chat-time-hover{visibility:hidden;color:var(--text-3);padding-top:3px;font-size:10.5px}.chat-message:hover .chat-time-hover{visibility:visible}.chat-main{flex:1;min-width:0}.chat-meta{align-items:baseline;gap:8px;font-size:13px;display:flex}.chat-meta .cell-muted{font-size:11.5px}.chat-message-body{position:relative}.chat-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13.5px;line-height:1.5}.chat-text a{color:var(--primary)}.chat-text.deleted,.chat-edited{color:var(--text-3);font-size:12.5px;font-style:italic}.chat-actions{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);gap:2px;padding:2px;display:none;position:absolute;top:-22px;right:0;box-shadow:0 2px 8px #10182814}.chat-message:hover .chat-actions,.chat-actions:focus-within{display:flex}.chat-actions .icon-btn{width:28px;height:28px}.chat-actions .icon-btn.danger:hover{background:var(--bad-soft);color:var(--bad)}.chat-edit{flex-direction:column;gap:6px;display:flex}.chat-edit textarea{min-height:0}.chat-edit-actions{justify-content:flex-end;align-items:center;gap:8px;font-size:12px;display:flex}.chat-edit-actions .cell-muted{margin-right:auto}.chat-edit-actions .btn{height:30px}.chat-meeting,.chat-file{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);align-items:center;gap:12px;max-width:100%;margin-top:4px;padding:10px 12px;display:inline-flex}.chat-meeting span:nth-child(2),.chat-file-text{flex-direction:column;min-width:0;font-size:13px;display:flex}.chat-meeting small,.chat-file-text small{color:var(--text-2);text-overflow:ellipsis;font-size:12px;overflow:hidden}.chat-meeting-icon{background:var(--primary-soft);width:34px;height:34px;color:var(--primary);border-radius:8px;justify-content:center;align-items:center;display:inline-flex}.chat-meeting .btn{height:32px;margin-left:12px}.chat-file{cursor:pointer;color:var(--text);text-align:left}.chat-file:hover{border-color:var(--primary)}.chat-file>svg{color:var(--text-2);flex-shrink:0;font-size:18px}.chat-file-text strong{text-overflow:ellipsis;white-space:nowrap;max-width:280px;overflow:hidden}.chat-image{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface-2);cursor:zoom-in;justify-content:center;align-items:center;width:min(360px,100%);max-height:360px;margin-top:4px;padding:0;display:flex;overflow:hidden}.chat-image img{object-fit:contain;width:100%;height:100%}.chat-typing{min-height:18px;color:var(--text-2);padding:0 20px;font-size:12px}.chat-composer{padding:0 16px 12px}.chat-pending{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-2);align-items:center;gap:8px;margin-bottom:6px;padding:6px 10px;font-size:13px;display:flex}.chat-pending span{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.chat-pending .icon-btn{width:26px;height:26px}.chat-input-row{border:1px solid var(--border-strong);background:var(--surface);border-radius:10px;align-items:flex-end;gap:8px;padding:6px;display:flex}.chat-input-row:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-soft)}.chat-input-row textarea{min-height:36px;max-height:160px;box-shadow:none;resize:none;background:0 0;border:none;flex:1;padding:8px 4px}.chat-input-row textarea:focus{box-shadow:none;outline:none}.chat-send{justify-content:center;width:40px;height:36px;padding:0}.chat-hint{color:var(--text-3);margin-top:4px;font-size:11px}.chat-view.dragging .chat-drop{border:2px dashed var(--primary);color:var(--primary);pointer-events:none;background:#e8effcd9;border-radius:12px;justify-content:center;align-items:center;font-weight:700;display:flex;position:absolute;inset:8px}.people-list{flex-direction:column;max-height:50vh;display:flex;overflow-y:auto}.person{border-radius:var(--radius-sm);text-align:left;color:var(--text);cursor:pointer;background:0 0;border:none;align-items:center;gap:12px;padding:8px;display:flex}.person:hover{background:var(--primary-soft)}.person .avatar .status-dot{border-color:var(--surface)}.person-text{flex-direction:column;flex:1;min-width:0;font-size:13.5px;display:flex}.person-text small{color:var(--text-2);font-size:12px}.person-status{font-size:12px}@media (max-width:860px){.chat{height:calc(100dvh - var(--topbar-h) - 32px);grid-template-columns:1fr}.chat.has-active .chat-list,.chat:not(.has-active) .chat-view{display:none}.chat-back{display:inline-flex}.chat-head{gap:8px;padding:10px 12px}.chat-head-title h2{white-space:nowrap;text-overflow:ellipsis;font-size:15px;overflow:hidden}.chat-head-title h2,.chat-head-title>.cell-muted{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.chat-head-actions .btn{justify-content:center;width:36px;padding:0}.chat-head-actions .btn-label,.chat-hint{display:none}.chat-message{padding-left:12px;padding-right:12px}}.chat-forwarded{color:var(--text-2);align-items:center;gap:5px;font-size:11.5px;font-style:italic;display:flex}.chat-quote{border:none;border-left:3px solid var(--primary);border-radius:0 var(--radius-sm)var(--radius-sm)0;background:var(--primary-soft);max-width:100%;color:var(--text-2);text-align:left;cursor:pointer;align-items:center;gap:6px;margin:2px 0 4px;padding:4px 10px;font-size:12.5px;display:flex}.chat-quote strong{color:var(--text);white-space:nowrap}.chat-quote span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.chat-message.flash{animation:1.6s chat-flash}@keyframes chat-flash{0%,40%{background:var(--warn-soft)}to{background:0 0}}.chat-reactions{flex-wrap:wrap;gap:4px;margin-top:4px;display:flex}.chat-reaction{border:1px solid var(--border);background:var(--surface);cursor:pointer;border-radius:999px;align-items:center;gap:4px;height:24px;padding:0 8px;font-size:12.5px;display:inline-flex}.chat-reaction:hover{border-color:var(--primary)}.chat-reaction.mine{border-color:var(--primary);background:var(--primary-soft);color:var(--primary);font-weight:600}.chat-actions.open{display:flex}.chat-picker{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow-lg);z-index:5;border-radius:999px;gap:2px;padding:4px;display:flex;position:absolute;bottom:calc(100% + 4px);right:0}.chat-picker button{cursor:pointer;background:0 0;border:none;border-radius:50%;width:32px;height:32px;font-size:18px}.chat-picker button:hover{background:var(--surface-2);transform:scale(1.15)}.chat-receipt{color:var(--text-3);align-items:center;margin-top:2px;font-size:11px;display:flex}.chat-receipt.seen{color:var(--primary)}.chat-receipt svg{width:12px;height:12px}.chat-receipt svg.second{margin-left:-7px;margin-right:3px}.chat-replying{border-left:3px solid var(--primary)}.chat-members-link{color:var(--text-2);font-size:12.5px}.chat-forward-preview{border-left:3px solid var(--border-strong);background:var(--surface-2);flex-direction:column;gap:2px;padding:8px 12px;font-size:13px;display:flex}.chat-forward-preview span{color:var(--text-2);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.person input[type=checkbox]{width:16px;height:16px;accent-color:var(--primary)}.person .icon-btn{margin-left:auto}.person:disabled{opacity:.6}div.person{cursor:default}div.person:hover{background:0 0}.group-rename{gap:8px;display:flex}.modal-inline-actions{justify-content:space-between;gap:8px;display:flex}.inbox{height:calc(100dvh - var(--topbar-h) - 52px);background:var(--surface);border:1px solid var(--border);border-radius:12px;grid-template-columns:340px minmax(0,1fr) 300px;min-height:480px;display:grid;position:relative;overflow:hidden}.inbox-error{z-index:10;min-width:320px;box-shadow:var(--shadow-lg);position:absolute;top:12px;left:50%;transform:translate(-50%)}.channel-icon{background:var(--channel);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:18px;height:18px;font-size:10.5px;display:inline-flex}.channel-icon.md{width:24px;height:24px;font-size:13px}.channel-icon.lg{border-radius:10px;width:40px;height:40px;font-size:20px}.contact-avatar{flex-shrink:0;display:inline-flex;position:relative}.contact-avatar .avatar{width:38px;height:38px;font-size:13px}.contact-avatar.large .avatar{width:42px;height:42px;font-size:14px}.contact-avatar .channel-icon{border:2px solid var(--surface);width:20px;height:20px;position:absolute;bottom:-3px;right:-4px}.contact-online{background:var(--good);border:2px solid var(--surface);border-radius:50%;width:11px;height:11px;position:absolute;top:-1px;right:-1px}.inbox-list{border-right:1px solid var(--border);background:var(--surface-2);flex-direction:column;min-height:0;display:flex}.inbox-list-head{border-bottom:1px solid var(--border);flex-direction:column;gap:10px;padding:12px;display:flex}.inbox-tabs{flex-wrap:nowrap;width:100%;margin:0}.inbox-tabs .segmented-item{flex:1;justify-content:center;gap:6px;padding:0 6px;font-size:12.5px}.inbox-tabs .segmented-item.queue:not(.active) .segmented-count{background:var(--warn-soft);color:#8a5a00}.inbox-list-head .input{background:var(--surface);height:34px}.inbox-list-scroll{flex:1;padding:6px;overflow-y:auto}.inbox-item{border-radius:var(--radius);text-align:left;width:100%;color:var(--text);cursor:pointer;background:0 0;border:1px solid #0000;align-items:flex-start;gap:12px;padding:10px;display:flex}.inbox-item:hover{background:var(--surface);border-color:var(--border)}.inbox-item.active{background:var(--surface);border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-soft)}.inbox-item-text{flex-direction:column;flex:1;gap:1px;min-width:0;display:flex}.inbox-item-top{align-items:baseline;gap:8px;display:flex}.inbox-item-name{text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:13.5px;font-weight:600;overflow:hidden}.inbox-item-time{color:var(--text-3);font-size:11.5px}.inbox-item-preview{color:var(--text-2);text-overflow:ellipsis;white-space:nowrap;font-size:12.5px;overflow:hidden}.inbox-item.unread .inbox-item-preview{color:var(--text);font-weight:600}.inbox-item-meta{color:var(--text-3);flex-wrap:wrap;align-items:center;gap:4px;margin-top:3px;font-size:11.5px;display:flex}.inbox-channel{font-weight:700}.inbox-wait{background:var(--warn-soft);color:#8a5a00;border-radius:999px;margin-left:auto;padding:0 7px;font-weight:600}.inbox-wait.late{background:var(--bad-soft);color:#a12c2c}.inbox-rating{color:#b07d00;align-items:center;gap:3px;font-weight:600;display:inline-flex}.inbox-item .nav-count{align-self:center}.inbox-empty{text-align:center;color:var(--text-2);flex-direction:column;align-items:center;gap:6px;padding:48px 20px;font-size:13px;display:flex}.inbox-empty svg{width:28px;height:28px;color:var(--text-3)}.inbox-empty strong{color:var(--text)}.inbox-placeholder{grid-column:2/4;justify-content:center;align-items:center;display:flex}.inbox-placeholder p{max-width:360px}.inbox-thread{border-right:1px solid var(--border);flex-direction:column;min-width:0;min-height:0;display:flex}.inbox-thread-head{border-bottom:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:12px;padding:12px 16px;display:flex}.inbox-back{display:none}.inbox-thread-title{flex:1;min-width:140px}.inbox-thread-title h2{align-items:center;gap:8px;margin:0;font-size:16px;display:flex}.inbox-thread-title h2 .badge{font-size:11px}.inbox-thread-title .cell-muted{font-size:12.5px}.inbox-actions{gap:8px;display:flex}.inbox-actions .btn{height:34px}.menu-wrap{position:relative}.inbox-transfer{width:280px;max-height:360px;left:auto;right:0;overflow-y:auto}.menu-label{letter-spacing:.05em;text-transform:uppercase;color:var(--text-3);padding:8px 12px 4px;font-size:11px;font-weight:700}.menu-item-text{flex:1}.inbox-messages{background:var(--surface-2);flex:1;padding:18px 20px;overflow-y:auto}.inbox-msg{flex-direction:column;max-width:72%;margin-bottom:12px;display:flex}.inbox-msg.out{align-items:flex-end;margin-left:auto}.inbox-bubble{border-radius:14px;padding:9px 13px;font-size:13.5px;line-height:1.5}.inbox-msg.in .inbox-bubble{background:var(--surface);border:1px solid var(--border);border-bottom-left-radius:4px}.inbox-msg.out .inbox-bubble{background:var(--primary);color:#fff;border-bottom-right-radius:4px}.inbox-text{white-space:pre-wrap;overflow-wrap:anywhere}.inbox-msg-meta{color:var(--text-3);margin:3px 4px 0;font-size:11px}.inbox-failed{color:var(--bad);font-weight:600}.inbox-system{justify-content:center;margin:8px 0 14px;display:flex}.inbox-system span{background:var(--idle-soft);color:var(--text-2);border-radius:999px;padding:3px 12px;font-size:11.5px}.inbox-note{background:#fff8e1;border:1px dashed #e7c66b;border-radius:10px;max-width:72%;margin:0 0 12px auto;padding:9px 13px;font-size:13px}.inbox-note-head{color:#8a5a00;align-items:center;gap:5px;margin-bottom:3px;font-size:11px;font-weight:700;display:flex}.inbox-typing{border:1px solid var(--border);background:var(--surface);width:fit-content;color:var(--text-2);border-radius:14px;align-items:center;gap:4px;padding:8px 12px;font-size:12px;display:flex}.inbox-typing span{background:var(--text-3);border-radius:50%;width:6px;height:6px;animation:1.2s infinite inbox-blink}.inbox-typing span:nth-child(2){animation-delay:.2s}.inbox-typing span:nth-child(3){animation-delay:.4s}.inbox-typing em{margin-left:6px;font-style:normal}@keyframes inbox-blink{0%,60%,to{opacity:.25}30%{opacity:1}}.inbox-closed{background:var(--surface);border:1px solid var(--border);width:fit-content;color:var(--text-2);border-radius:999px;margin:12px auto 0;padding:6px 14px;font-size:12.5px}.inbox-closed strong{color:#e0a800;letter-spacing:1px}.inbox-take-bar{background:var(--warn-soft);color:#6b4800;border-top:1px solid #f1d38a;justify-content:space-between;align-items:center;gap:12px;padding:10px 16px;font-size:13px;font-weight:600;display:flex}.inbox-take-bar .btn{height:34px}.inbox-composer{border-top:1px solid var(--border);background:var(--surface);padding:8px 16px 14px}.inbox-composer.note{background:#fffaeb}.inbox-mode{gap:4px;margin-bottom:8px;display:flex}.inbox-mode button{border-radius:var(--radius-sm);height:28px;color:var(--text-2);cursor:pointer;background:0 0;border:none;align-items:center;gap:5px;padding:0 10px;font-size:12.5px;font-weight:600;display:inline-flex}.inbox-mode button.active{background:var(--primary-soft);color:var(--primary)}.inbox-composer.note .inbox-mode button.active{color:#8a5a00;background:#fdecc0}.inbox-input-row{align-items:flex-end;gap:8px;display:flex}.inbox-input-row textarea{flex:1;min-height:60px;max-height:160px}.inbox-input-row .btn{height:40px}.inbox-panel{min-height:0;overflow-y:auto}.panel-section{border-bottom:1px solid var(--border);padding:16px;font-size:13px}.panel-title{letter-spacing:.05em;text-transform:uppercase;color:var(--text-3);margin-bottom:8px;font-size:11.5px;font-weight:700}.panel-name{margin-bottom:10px;font-size:16px;font-weight:700}.panel-details{grid-template-columns:22px 1fr;align-items:center;gap:8px;margin:0;display:grid}.panel-details dt{color:var(--text-3);justify-content:center;display:flex}.panel-details dd{align-items:center;gap:8px;min-width:0;margin:0;display:flex}.panel-details a{color:var(--primary);text-overflow:ellipsis;white-space:nowrap;text-decoration:none;overflow:hidden}.panel-page a{font-size:12px}.panel-customer{flex-direction:column;gap:6px;display:flex}.panel-customer-name{color:var(--text);align-items:center;gap:6px;font-size:14px;font-weight:700;text-decoration:none;display:inline-flex}.panel-customer-name:hover{color:var(--primary)}.panel-stats{color:var(--text-2);gap:12px;font-size:12.5px;display:flex}.panel-note{border-radius:var(--radius-sm);background:var(--surface-2);white-space:pre-wrap;margin:0;padding:8px 10px;font-size:12.5px}.panel-actions{flex-direction:column;gap:8px;display:flex}.panel-actions p{margin:0}.panel-actions .btn{justify-content:center}.link-customer{flex-direction:column;gap:4px;display:flex}.link-customer .input{height:34px}.link-customer-row{border-radius:var(--radius-sm);text-align:left;cursor:pointer;background:0 0;border:none;justify-content:space-between;gap:8px;padding:8px;display:flex}.link-customer-row:hover{background:var(--primary-soft)}.panel-prev{border-radius:var(--radius-sm);text-align:left;cursor:pointer;background:0 0;border:none;align-items:center;gap:10px;width:100%;padding:8px;display:flex}.panel-prev:hover{background:var(--surface-2)}.panel-prev span:nth-child(2){flex-direction:column;flex:1;display:flex}.panel-prev small{color:var(--text-2)}@media (max-width:1280px){.inbox{grid-template-columns:300px minmax(0,1fr)}.inbox-panel{display:none}.inbox-placeholder{grid-column:2}}@media (max-width:860px){.inbox{height:calc(100dvh - var(--topbar-h) - 32px);grid-template-columns:1fr}.inbox.has-active .inbox-list,.inbox:not(.has-active) .inbox-thread,.inbox:not(.has-active) .inbox-placeholder{display:none}.inbox-back{display:inline-flex}.inbox-msg,.inbox-note{max-width:88%}}.channel-grid{grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:12px;margin-bottom:16px;display:grid}.channel-card{gap:14px;padding:16px;display:flex}.channel-card.soon{background:var(--surface-2)}.channel-card.soon .channel-icon{opacity:.75}.channel-card-text p{color:var(--text-2);margin:4px 0 0;font-size:12.5px;line-height:1.5}.channel-card-title{flex-wrap:wrap;align-items:center;gap:8px;font-size:14px;font-weight:700;display:flex}.webchat-swatch{border-radius:8px;flex-shrink:0;width:28px;height:28px}.row-actions .btn{height:32px;margin-right:4px}.webchat-editor{grid-template-columns:minmax(0,1fr) 250px;gap:24px;display:grid}@media (max-width:720px){.webchat-editor{grid-template-columns:1fr}.webchat-preview{display:none}}.swatches{align-items:center;gap:8px;display:flex}.swatch{border:2px solid var(--surface);width:28px;height:28px;box-shadow:0 0 0 1px var(--border);cursor:pointer;border-radius:50%}.swatch.on{box-shadow:0 0 0 2px var(--text)}.swatches input[type=color]{border:1px solid var(--border);cursor:pointer;background:0 0;border-radius:6px;width:36px;height:30px;padding:0}.webchat-preview{background:repeating-linear-gradient(45deg,var(--surface-2),var(--surface-2)10px,var(--bg)10px,var(--bg)20px);border-radius:12px;padding:14px;position:relative}.preview-label{letter-spacing:.05em;text-transform:uppercase;color:var(--text-3);margin-bottom:8px;font-size:11px;font-weight:700}.preview-window{background:#fff;border-radius:12px;font-size:12px;overflow:hidden;box-shadow:0 10px 30px #1018282e}.preview-head{color:#fff;align-items:center;gap:8px;padding:10px;display:flex}.preview-head span:last-child{flex-direction:column;min-width:0;display:flex}.preview-head strong{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.preview-head small{opacity:.9;align-items:center;gap:4px;display:flex}.preview-mark{background:#fff3;border-radius:8px;flex-shrink:0;width:26px;height:26px}.preview-dot{background:#7ee2a8;border-radius:50%;width:6px;height:6px}.preview-body{background:#f6f7f9;flex-direction:column;gap:8px;min-height:150px;padding:10px;display:flex}.preview-bubble{overflow-wrap:anywhere;border-radius:12px;max-width:85%;padding:7px 10px;line-height:1.4}.preview-bubble.agent{border:1px solid var(--border);background:#fff;border-bottom-left-radius:4px}.preview-bubble.visitor{color:#fff;border-bottom-right-radius:4px;align-self:flex-end}.preview-input{border-top:1px solid var(--border);color:var(--text-3);justify-content:space-between;align-items:center;gap:8px;padding:8px 10px;display:flex}.preview-send{border-radius:50%;width:22px;height:22px}.preview-launcher{border-radius:50%;width:40px;height:40px;margin:10px 0 0 auto;box-shadow:0 6px 16px #1018283d}.code-block{border-radius:var(--radius);background:var(--nav-bg);color:#e6edf7;white-space:pre-wrap;word-break:break-all;margin:0;padding:14px;font-size:12.5px;line-height:1.6}.guest{background:radial-gradient(circle at 20% 0%,#1f3b6b 0%,var(--nav-bg)55%);flex-direction:column;justify-content:center;align-items:center;gap:16px;min-height:100dvh;padding:24px 16px;display:flex}.guest-card{background:var(--surface);border-radius:16px;width:100%;max-width:440px;overflow:hidden;box-shadow:0 24px 60px #00000059}.guest-head{border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:14px 20px;font-weight:700;display:flex}.guest-head .brand-mark,.guest-brand .brand-mark{border-radius:8px;width:30px;height:30px;font-size:15px}.guest-body{flex-direction:column;gap:16px;padding:22px 20px 24px;display:flex}.guest-body h1{margin:0;font-size:19px}.guest-body p{color:var(--text-2);margin:4px 0 0;font-size:13px;line-height:1.6}.guest-meeting-info{gap:14px;display:flex}.guest-meeting-info p svg{vertical-align:-2px}.guest-video{background:var(--primary-soft);width:46px;height:46px;color:var(--primary);border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;font-size:21px;display:inline-flex}.guest-small{text-align:center;margin:0!important;font-size:12px!important}.guest-wait{text-align:center;flex-direction:column;align-items:center;gap:6px;padding:8px 0;display:flex}.guest-wait h2{margin:8px 0 0;font-size:16px}.guest-wait .btn{margin-top:10px}.guest-spinner{border:4px solid var(--primary-soft);border-top-color:var(--primary);border-radius:50%;width:44px;height:44px;animation:.9s linear infinite guest-spin}@keyframes guest-spin{to{transform:rotate(360deg)}}.guest-state{border-radius:50%;justify-content:center;align-items:center;width:46px;height:46px;font-size:22px;display:inline-flex}.guest-state.bad{background:var(--bad-soft);color:var(--bad)}.guest-state.good{background:var(--good-soft);color:#0b7a44}.guest-foot{color:#fff9;margin:0;font-size:12px}.guest-meeting{background:#0f1a2b;flex-direction:column;height:100dvh;display:flex}.guest-bar{background:var(--nav-bg);color:#fff;justify-content:space-between;align-items:center;gap:12px;padding:8px 14px;display:flex}.guest-brand{text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:10px;font-weight:700;display:flex;overflow:hidden}.guest-bar .btn{height:34px}.guest-meeting .meeting-frame{flex:1}.guest-personal{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface-2);align-items:center;gap:12px;padding:12px 14px;display:flex}.guest-personal div{flex-direction:column;display:flex}.guest-personal strong{font-size:15px}.guest-avatar{background:var(--primary);color:#fff;border-radius:50%;place-items:center;width:40px;height:40px;font-size:14px;font-weight:700;display:grid}.guest-personal .guest-small{text-align:left;margin:0}.view-toggle{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);gap:2px;padding:3px;display:inline-flex}.view-toggle .icon-btn{width:32px;height:30px}.view-toggle .icon-btn.active{background:var(--nav-bg);color:#fff}.team-strip{grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:16px;display:grid}.team-stat{flex-direction:column;gap:4px;padding:12px 14px;display:flex}.team-stat span{color:var(--text-2);font-size:12px;font-weight:500}.team-stat strong{letter-spacing:-.02em;font-size:22px;line-height:1.1}.team-stat strong small{color:var(--text-3);margin-left:4px;font-size:13px;font-weight:500}.team-stat .good{color:var(--good)}.team-stat .info{color:var(--info)}.team-stat .warn{color:var(--warn)}.agents-toolbar{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.agents-toolbar .segmented .status-dot{width:8px;height:8px}.agents-search{width:280px;max-width:100%}.agent-grid{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px;display:grid}.agent-card{cursor:pointer;border-top:3px solid var(--idle-soft);flex-direction:column;gap:12px;padding:16px;transition:box-shadow .15s,transform .15s;display:flex}.agent-card:hover,.agent-card:focus-visible{box-shadow:var(--shadow-lg)}.agent-card.state-available{border-top-color:var(--good)}.agent-card.state-on-call{border-top-color:var(--info)}.agent-card.state-wrap-up,.agent-card.state-break{border-top-color:var(--warn)}.agent-card.state-offline{opacity:.86}.agent-card-top{align-items:center;gap:12px;display:flex}.agent-card-top .avatar .status-dot,.agent-photo .avatar .status-dot{width:13px;height:13px;bottom:1px;right:1px}.agent-card-id{flex:1;min-width:0}.agent-card-name{white-space:nowrap;text-overflow:ellipsis;font-size:15px;font-weight:650;overflow:hidden}.agent-card-id .cell-muted{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.agent-card-state{align-items:center;gap:8px;display:flex}.badge .status-dot{width:7px;height:7px;margin-right:2px}.agent-online{color:var(--text-3);margin-left:auto;font-size:11.5px}.agent-call{border-radius:var(--radius-sm);background:var(--info-soft);min-height:36px;color:var(--info);align-items:center;gap:8px;padding:0 10px;font-size:13px;font-weight:600;display:flex}.agent-call.idle{background:var(--surface-2);font-weight:500}.agent-call.outbound{background:#eef3ff}.agent-call-who{white-space:nowrap;text-overflow:ellipsis;min-width:0;color:var(--text);overflow:hidden}.agent-call-time{margin-left:auto}.agents-table .agent-call{max-width:260px;min-height:30px;display:inline-flex}.agent-card-stats{border-top:1px solid var(--border);border-bottom:1px solid var(--border);grid-template-columns:repeat(4,1fr);gap:4px;padding:10px 0;display:grid}.agent-card-stats div{flex-direction:column;align-items:center;gap:2px;display:flex}.agent-card-stats strong{font-size:15px}.agent-card-stats span{color:var(--text-3);font-size:11px}.agent-card-stats .warn strong{color:var(--warn)}.agent-card-foot{justify-content:space-between;align-items:center;gap:10px;font-size:12px;display:flex}.occ{align-items:center;gap:8px;min-width:120px;font-size:12px;display:flex}.occ-bar{background:var(--idle-soft);border-radius:3px;flex:1;height:6px;overflow:hidden}.occ-bar span{background:var(--primary);border-radius:3px;height:100%;display:block}.agent-menu{position:relative}.agent-menu .menu{min-width:210px}.menu-note{color:var(--text-3);padding:6px 10px 4px;font-size:11.5px}.agents-table tr.clickable{cursor:pointer}.agents-table tr.clickable:hover td{background:var(--surface-2)}.text-warn{color:var(--warn);font-weight:600}.agent-profile{gap:16px;padding:18px;display:flex}.agent-photo{flex-shrink:0;position:relative}.agent-photo-edit{border:2px solid var(--surface);background:var(--nav-bg);color:#fff;border-radius:50%;place-items:center;width:30px;height:30px;font-size:14px;display:grid;position:absolute;bottom:-4px;left:-4px}.agent-photo-edit:hover{background:var(--primary)}.agent-profile-id{flex-direction:column;gap:3px;min-width:0;display:flex}.agent-profile-id h3{margin:0;font-size:18px}.agent-profile-id .cell-muted svg{vertical-align:-2px}.agent-profile-state{flex-wrap:wrap;align-items:center;gap:8px;margin-top:6px;display:flex}.agent-profile-state .link-btn{align-items:center;gap:4px;font-size:12px;display:inline-flex}.agent-actions{flex-wrap:wrap;gap:8px;display:flex}.agent-live-call{border-left:3px solid var(--info);align-items:center;gap:12px;padding:12px 16px;display:flex}.agent-live-call>svg{color:var(--info);font-size:18px}.agent-live-time{margin-left:auto;font-size:18px;font-weight:650}.agent-kpis{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px 12px;display:grid}.agent-kpis div{flex-direction:column;gap:2px;display:flex}.agent-kpis span{color:var(--text-3);font-size:11.5px}.agent-kpis strong{font-size:17px}.agent-kpis .warn{color:var(--warn)}.timeline{margin-bottom:18px}.timeline-bar{background:var(--idle-soft);border-radius:5px;height:22px;position:relative;overflow:hidden}.timeline-bar .seg{position:absolute;top:0;bottom:0}.seg.good,.state-bar .good{background:var(--good)}.seg.info,.state-bar .info{background:var(--info)}.seg.warn,.state-bar .warn{background:var(--warn)}.seg.idle,.state-bar .idle{background:var(--idle)}.timeline-axis{height:18px;color:var(--text-3);margin-top:4px;font-size:10.5px;position:relative}.timeline-axis span{white-space:nowrap;position:absolute;transform:translate(-50%)}.state-bars{flex-direction:column;gap:8px;display:flex}.state-bar-row{grid-template-columns:110px 1fr 64px;align-items:center;gap:10px;font-size:12.5px;display:grid}.state-bar-row>.tabular{text-align:right}.state-bar-label{align-items:center;gap:6px;display:inline-flex}.state-bar{background:var(--idle-soft);border-radius:4px;height:8px;overflow:hidden}.state-bar span{border-radius:4px;height:100%;display:block}.week-bars{grid-template-columns:repeat(7,1fr);gap:10px;height:150px;display:grid}.week-col{flex-direction:column;align-items:center;gap:4px;display:flex}.week-val{font-size:12px;font-weight:600}.week-track{background:var(--surface-2);border-radius:5px;flex:1;align-items:flex-end;width:100%;max-width:34px;display:flex}.week-track span{background:var(--chart-bar);border-radius:5px;width:100%;min-height:2px;display:block}.week-label{color:var(--text-3);font-size:11px}@media (max-width:1400px){.team-strip{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width:640px){.team-strip,.agent-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.agents-search{width:100%}.agent-profile{text-align:center;flex-direction:column;align-items:center}.agent-profile-state{justify-content:center}}.live-pill{background:var(--good-soft);height:30px;color:var(--good);border-radius:999px;align-items:center;gap:6px;padding:0 12px;font-size:12.5px;font-weight:700;display:inline-flex}.live-pill .pulse{background:var(--good);border-radius:50%;width:8px;height:8px;animation:1.4s ease-in-out infinite live-pulse;display:inline-block}@keyframes live-pulse{50%{opacity:.3}}@media (prefers-reduced-motion:reduce){.live-pill .pulse{animation:none}}.queue-grid{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px;margin-bottom:16px;display:grid}.queue-card{border-left:3px solid var(--border);flex-direction:column;gap:12px;padding:14px 16px;display:flex}.queue-card.has-good{border-left-color:var(--good)}.queue-card.has-warn{border-left-color:var(--warn)}.queue-card.has-bad{border-left-color:var(--bad);background:linear-gradient(90deg,var(--bad-soft),var(--surface)40%)}.queue-card-head{justify-content:space-between;gap:8px;font-size:12.5px;display:flex}.queue-card-name{font-size:14px;font-weight:650}.queue-card-main{grid-template-columns:repeat(3,1fr);gap:8px;display:grid}.queue-card-main div{flex-direction:column;gap:2px;display:flex}.queue-card-main strong{letter-spacing:-.02em;font-size:22px;line-height:1.1}.queue-card-main span{color:var(--text-3);font-size:11.5px}.wait-warn{color:var(--warn)}.wait-bad{color:var(--bad)}.queue-card-foot{flex-direction:column;gap:2px;font-size:12px;display:flex}.queue-card-foot .status-dot{width:7px;height:7px}.live-layout{grid-template-columns:minmax(0,2fr) minmax(280px,1fr);align-items:start;gap:16px;display:grid}.empty-state.compact{padding:36px 20px}.live-table td{vertical-align:middle}.live-table .direction{margin-right:6px}.live-table tr.is-ringing td{background:#fffbf2}.live-duration{font-size:15px;font-weight:650}.rec-badge{background:var(--bad);color:#fff;letter-spacing:.04em;border-radius:4px;margin-left:6px;padding:1px 6px;font-size:10px;font-weight:800;display:inline-block}.monitor-actions{justify-content:flex-end;gap:6px;display:flex}.btn.btn-sm{height:30px;padding:0 10px;font-size:12.5px}.waiting-list{margin:0;padding:6px;list-style:none}.waiting-item{border-radius:var(--radius-sm);border-left:3px solid var(--good);align-items:center;gap:12px;padding:10px;display:flex}.waiting-item+.waiting-item{margin-top:4px}.waiting-item.wait-warn{border-left-color:var(--warn);background:var(--warn-soft)}.waiting-item.wait-bad{border-left-color:var(--bad);background:var(--bad-soft)}.waiting-pos{background:var(--surface-2);border:1px solid var(--border);border-radius:50%;flex-shrink:0;place-items:center;width:26px;height:26px;font-size:12px;font-weight:700;display:grid}.waiting-who{flex:1;min-width:0}.waiting-time{align-items:center;gap:4px;font-weight:650;display:inline-flex}.waiting-item.wait-warn .waiting-time{color:#8a5a00}.waiting-item.wait-bad .waiting-time{color:var(--bad)}.monitor-banner{background:var(--nav-bg);color:#fff;border-color:var(--nav-bg);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;padding:12px 16px;display:flex}.monitor-banner .cell-strong{color:#fff}.monitor-banner .cell-muted{color:var(--nav-text)}.monitor-banner-id{align-items:center;gap:12px;display:flex}.monitor-icon{background:var(--primary);border-radius:50%;place-items:center;width:38px;height:38px;font-size:18px;display:grid}.monitor-banner-actions{flex-wrap:wrap;gap:8px;display:flex}.monitor-label{display:none}.monitor-actions .btn-sm{justify-content:center;width:32px;padding:0}@media (min-width:1700px){.monitor-label{display:inline}.monitor-actions .btn-sm{width:auto;padding:0 10px}}@media (max-width:1200px){.live-layout{grid-template-columns:minmax(0,1fr)}}.chart-tooltip{z-index:5}.chart-tooltip-title{margin-bottom:4px;font-weight:650}.chart-tooltip-row{align-items:center;gap:6px;line-height:1.6;display:flex}.chart-tooltip-row strong{margin-left:auto;padding-left:12px}.swatch.line{border-radius:2px;height:3px}.heatmap{padding:12px 16px 14px;overflow-x:auto}.heatmap-grid{grid-template-columns:36px repeat(24,minmax(14px,1fr));gap:3px;min-width:480px;display:grid}.heatmap-row{display:contents}.heatmap-hour{color:var(--text-3);text-align:left;font-size:10px}.heatmap-day{color:var(--text-2);align-self:center;font-size:11px}.heatmap-cell{aspect-ratio:1.3;background:var(--idle-soft);border-radius:3px;min-height:14px;display:block}.heatmap-cell.l1{background:#d6e4fb}.heatmap-cell.l2{background:#a9c6f4}.heatmap-cell.l3{background:#6f9feb}.heatmap-cell.l4{background:#3a78dd}.heatmap-cell.l5{background:#1c4fae}.heatmap-row .heatmap-cell:hover{outline:2px solid var(--text);outline-offset:1px}.heatmap-foot{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-top:10px;font-size:12px;display:flex}.heatmap-scale{color:var(--text-3);align-items:center;gap:3px;font-size:11px;display:inline-flex}.heatmap-scale .heatmap-cell{aspect-ratio:auto;width:14px;height:10px;min-height:10px}.donut{flex-wrap:wrap;align-items:center;gap:20px;padding:16px;display:flex}.donut svg{flex-shrink:0}.donut-value{fill:var(--text);font-size:24px;font-weight:700}.donut-sub{fill:var(--text-3);font-size:11px}.donut-legend{flex-direction:column;flex:1;gap:8px;min-width:180px;margin:0;padding:0;font-size:13px;list-style:none;display:flex}.donut-legend li{grid-template-columns:12px 1fr auto 42px;align-items:center;gap:8px;display:grid}.donut-legend .cell-muted{text-align:right}.period-bar{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:16px;padding:10px 12px;display:flex}.period-bar .segmented{border:none;margin:0;padding:0}.period-custom{color:var(--text-3);align-items:center;gap:8px;display:flex}.period-custom .input{width:150px}.period-dept{width:auto;min-width:170px;margin-left:auto}.chart-legend .swatch,.chart-tooltip .swatch,.donut-legend .swatch{width:10px;height:10px;box-shadow:none;border:none;border-radius:2px;flex-shrink:0;padding:0;display:inline-block}.chart-legend .swatch.line,.chart-tooltip .swatch.line{width:14px;height:3px}@media (max-width:640px){.period-custom{width:100%}.period-custom .input{flex:1;width:auto;min-width:0}.period-dept{width:100%;margin-left:0}}.chart-legend{flex-wrap:wrap;row-gap:4px}.analytics .card-header{flex-wrap:wrap;gap:8px 16px}.analytics{flex-direction:column;gap:16px;transition:opacity .15s;display:flex}.analytics.is-loading{opacity:.6}.period-compare{font-size:12px}.an-tiles{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.an-tile{flex-direction:column;gap:6px;padding:14px 16px;display:flex}.an-tile-label{color:var(--text-2);align-items:center;gap:6px;font-size:12.5px;font-weight:600;display:flex}.an-tile-label svg{color:var(--text-3)}.an-tile-value{letter-spacing:-.02em;font-size:26px;font-weight:700;line-height:1.15}.an-tile-foot{flex-wrap:wrap;align-items:center;gap:8px;font-size:12px;display:flex}.delta.flat{color:var(--text-3);font-weight:600}.an-row{grid-template-columns:minmax(0,3fr) minmax(0,2fr);gap:16px;display:grid}.sl-inline{align-items:center;gap:8px;min-width:140px;display:flex}.sl-inline .meter{flex:1}.an-bar{align-items:center;gap:8px;min-width:160px;display:flex}.an-bar span{background:var(--chart-bar);border-radius:4px;min-width:2px;height:8px;display:block}@media (max-width:1300px){.an-row{grid-template-columns:minmax(0,1fr)}}@media (max-width:1100px){.an-tiles{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:640px){.period-dept{margin-left:0}.period-custom .input{width:135px}}.reports-layout{grid-template-columns:290px minmax(0,1fr);align-items:start;gap:16px;display:grid}.report-list{top:calc(var(--topbar-h) + 16px);flex-direction:column;gap:6px;display:flex;position:sticky}.report-item{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);text-align:left;width:100%;color:var(--text);align-items:flex-start;gap:12px;padding:12px;display:flex}.report-item:hover{border-color:var(--border-strong)}.report-item.active{border-color:var(--primary);box-shadow:0 0 0 1px var(--primary)}.report-item strong{font-size:13.5px;display:block}.report-item small{color:var(--text-2);margin-top:2px;font-size:12px;line-height:1.4;display:block}.report-icon{background:var(--primary-soft);width:32px;height:32px;color:var(--primary);border-radius:8px;flex-shrink:0;place-items:center;display:grid}.report-item.active .report-icon{background:var(--primary);color:#fff}.report-card{transition:opacity .15s}.report-card.is-loading{opacity:.6}.report-head{flex-wrap:wrap;gap:12px}.report-actions{flex-wrap:wrap;gap:8px;display:flex}.report-table-wrap{max-height:calc(100vh - 300px);overflow:auto}.report-table thead th{z-index:1;background:var(--surface-2);position:sticky;top:0}.report-table tfoot td{background:var(--surface-2);border-top:2px solid var(--border-strong);font-weight:700;position:sticky;bottom:0}.th-sort{font:inherit;color:inherit;text-transform:inherit;letter-spacing:inherit;white-space:nowrap;background:0 0;border:none;align-items:center;gap:4px;padding:0;display:inline-flex}.report-table td.cause-abandoned{color:#a12c2c}.report-table td.cause-voicemail{color:#6d3fc0}.report-more{margin:0;padding:10px 16px}.recipients{word-break:break-word;max-width:260px;font-size:12.5px}tr.is-off td{color:var(--text-3)}.row-actions{justify-content:flex-end;gap:4px;display:flex}.icon-btn.danger:hover{color:var(--bad);background:var(--bad-soft)}.switch{width:36px;height:20px;display:inline-block;position:relative}.switch input{opacity:0;cursor:pointer;z-index:1;margin:0;position:absolute;inset:0}.switch span{background:var(--border-strong);border-radius:999px;transition:background .15s;position:absolute;inset:0}.switch span:after{content:"";background:#fff;border-radius:50%;width:16px;height:16px;transition:transform .15s;position:absolute;top:2px;left:2px;box-shadow:0 1px 2px #0003}.switch input:checked+span{background:var(--good)}.switch input:checked+span:after{transform:translate(16px)}.switch input:focus-visible+span{outline:2px solid var(--primary);outline-offset:2px}@media (max-width:1100px){.reports-layout{grid-template-columns:minmax(0,1fr)}.report-list{flex-direction:row;position:static;overflow-x:auto}.report-item{min-width:220px}.report-item small{display:none}}@media print{.sidebar,.topbar,.page-header,.segmented,.report-list,.period-bar,.report-actions,.softphone,.toast{display:none!important}.app-main{margin-left:0!important}.reports-layout{display:block}.report-table-wrap{max-height:none;overflow:visible}.card{box-shadow:none;border:none}}